Customer Success Services
Support Services (Acceleration Plans)
Maximize the potential value of your IIoT investments and accelerate ROI
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Accelerate your path to ROI
Digital industrial transformation requires more than just installing new software—it requires the adoption and utilization of new tools and solutions across your enterprise.
Acceleration Plans address this need and drive outcome attainment. These plans offer a comprehensive set of service capabilities to help you maximize value from your software investments and capitalize on your digital industrial transformation. They are the next generation of Support replacing GlobalCare.
Acceleration Plans address critical product support, end-user training and education, data health, and overall organizational adoption needs.
Two plans to maximize your ROI
Premier
A complete solution that accounts for production and operational needs with 30-minute rapid response for critical issues and outcome-based services to drive Adoption. This plan is ideal for customers who want a partner to help them scale and manage their critical operations.
Latest product releases and upgrades
Latest service packs, hotfixes, and maintenance upgrades
30 minute rapid-response time for:
- Severity 1 issues
- 24/7 toll-free emergency access
- Software test environment keys
Online 24/7 getting started & intermediate education services
Account Health Monitoring
Enterprise
A comprehensive plan inclusive of partnerships with adoption, support, and education services. This plan is ideal for enterprise firms with operations across multiple sites that require optimal production and zero downtime.
Includes all the benefits of the Premier Plan plus:
Online 24/7 advanced education series
Education Strategy Workshop**
100 education credits
Personalized Education Portal**
200 Services Hours**
Named Customer Success Manager (CSM)
Enterprise account health monitoring
Adoption planning and realization
Outcome planning and realization
**APM/OPM Products only
Knowledge to unlock your potential
Explore GE Digital's Customer Portal
Have a question and want to search our knowledge-base? Rather ask the community of GE Digital customers and technical experts? Already a customer and want to see your order history? Visit our customer portal.
Maintain and support your digital solutions
“Set and forget” is not a strategy for success. To ensure your plant and enterprise solutions keep providing the highest value possible, companies need to plan for support and maintenance.
With Proficy Solution Support from GE Digital, you can sustain your digital investment and keep your operations running better, every day. Our Solution Support for Proficy software brings you the powerful application and technology knowledge and expertise of our industry-leading Professional Services team. Solution Support provides:
- Solution, product & industrial expertise to support operations
- An incident framework to fit your standards
- A cross-functional team that developed the solution and can now maintain the production environment
Support Services
Let us help you accelerate your Industrial Internet journey.